Q. Delivery Area
We can ship all over the world. For detailed delivery information, please contact the customer support center (email@example.com) for a detailed response.
Q. Shipping times
Lead times can be checked on each product details page, and for quick delivery or accurate delivery information, contact customer support center (firstname.lastname@example.org) for a detailed response.
Q. Shipping cost
Shipping will be charged depending on the shipping method and country selected. The full price will be displayed at the time of payment.
Q. Shipping company
The shipment will be delivered by EMS or Fedex, and we will send you a tracking number and a URL that can be tracked once the delivery starts.
Quick delivery is available only after additional payment and further information can be obtained by contacting Customer Support Center at (email@example.com.)
When the delivery starts, we will send you a URL that can track the delivery along with the tracking number.
Q. Means of Payment
You can select your preferred payment method at checkout.
We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
Returns and Refunds
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
If a return is possible
(1) In case of unopened or unused
(2) If it is not a product (exchange or return is not possible)
(3) If it is not a bulk order
(4) Request a return within 30 days of delivery.
For returns, please send an email to (firstname.lastname@example.org) with the subject 'Return' and provide your order number, name and reason for return.
The seller will provide the customer with instructions on where to send the returned product. To avoid "lost package" situations, customers are strongly encouraged to receive a postage certificate when returning the item.
Please note that the shipping cost of the returned product will be borne by the customer.
Once the returned item has been received and inspected, the customer will receive a confirmation email informing them of the status of the refund.
Once the refund has been approved, it will be processed and will be automatically credited to the customer's credit card or original payment method shortly.
Please refer to the Refund policy in Help for more information.
Q. How to order
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods.
Q. How do I confirm my order
After you place an order, you can view the order history of your account and receive information via email when your order is complete.
Q. Order Changes
All orders will be placed immediately after payment and if you wish to make any changes, please email us at (email@example.com) under the heading "Change Order" and we will help you quickly.
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods.
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
The customs value consists of:
-the price paid for the goods
-the insurance cost
-the shipping cost
What should I do if the product I'm looking for is not on the site?
If you have any questions about the product, please contact our customer support center (firstname.lastname@example.org)